Information We Collect

Personal Information You Provide

When you interact with our services, we collect information that you voluntarily provide to us. This includes data you share when creating an account, using our financial planning tools, or contacting our support team.

• Contact details including your name, email address, phone number, and postal address
• Financial planning information such as income ranges, budget preferences, and financial goals
• Account credentials including username and securely encrypted password
• Payment information for subscription services (processed through secure third-party providers)
• Communications you send to us through contact forms, emails, or support channels
• Preferences and settings you configure within your account

Automatically Collected Information

Our systems automatically collect certain technical information when you access our website and services. This helps us understand how people use our platform and where we can make improvements.

• Device information including IP address, browser type, operating system, and device identifiers
• Usage data such as pages viewed, features accessed, and time spent on different sections
• Log information including access times, error logs, and referring URLs
• Cookie data and similar tracking technologies (see our Cookie section below)

How We Use Your Information

We process your personal information for specific, legitimate purposes that allow us to provide and improve our financial planning services. Here's what we do with the data you share:

We won't use your information for purposes beyond what we've described here without first obtaining your explicit consent. And we definitely won't sell your personal data to third parties for their marketing purposes.

Data Sharing and Disclosure

We limit data sharing to situations where it's necessary to provide our services or required by law. Your trust matters to us, and we're selective about who we work with.

Service Providers

We work with trusted third-party companies that help us operate our business. These providers have access to personal information only to perform specific tasks on our behalf and are obligated to protect your data.

• Cloud hosting providers for secure data storage and infrastructure
• Payment processors for handling subscription transactions
• Email service providers for sending communications
• Analytics services to help us understand platform usage
• Customer support tools to respond to your inquiries efficiently

Legal Requirements

Sometimes we're required to disclose information to comply with Australian law, respond to valid legal processes, or protect the rights and safety of our users and the public. We'll notify you about such requests unless prohibited by law.

Business Transfers

If hilvenarix is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We'll notify you before your information becomes subject to a different privacy policy.

Your Rights Under Australian Law

The Australian Privacy Principles give you specific rights regarding your personal information. We've designed our systems to make exercising these rights straightforward.

Data Security Measures

We take protecting your information seriously and have implemented multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• Industry-standard encryption for data transmission (TLS 1.3) and storage (AES-256)
• Secure authentication systems with password hashing and optional two-factor authentication
• Regular security audits and vulnerability assessments by independent third parties
• Firewall protection and intrusion detection systems monitoring our infrastructure
• Automated backup systems with encrypted off-site storage

Organizational Measures

Our team follows strict internal policies for handling personal information. Access to user data is restricted to employees who need it to perform their job duties, and all staff receive regular privacy and security training.

While we work hard to protect your information, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When you close your account, we'll delete or anonymize your personal information according to the schedule above, unless we're required to keep it longer by law. You can request immediate deletion of specific data by contacting our support team.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience, understand how you use our platform, and deliver relevant content. You have control over how these technologies are used.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like maintaining your logged-in session and security features. These can't be disabled without affecting core services.
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics.
• Functional Cookies: Remember your preferences and settings to provide an enhanced, personalized experience.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer. Keep in mind that disabling cookies may limit your ability to use certain features of our platform.

International Data Transfers

Your personal information is primarily stored and processed within Australia. However, some of our service providers operate internationally, which means your data may be transferred to and stored in countries outside Australia.

When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws. This includes using service providers that comply with recognized international privacy frameworks and implementing contractual protections for data transfers.

We take particular care with providers located in jurisdictions that may not offer the same level of privacy protection as Australia, ensuring additional safeguards like standard contractual clauses are in place.

Children's Privacy

Our services are designed for adults and are not intended for individuals under 18 years of age. We don't knowingly collect personal information from children without parental consent.

If you believe we've inadvertently collected information from someone under 18, please contact us immediately at support@hilvenarix.com so we can remove it from our systems.

Changes to This Privacy Policy

We review and may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you by email or through a prominent notice on our website before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we're protecting your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.

Complaints and Dispute Resolution

If you have concerns about how we've handled your personal information, we want to hear from you. Most privacy concerns can be resolved quickly through direct communication with our team.

First, contact us at support@hilvenarix.com describing your concern. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC):